Our In-Depth Charter Review for 2016

With high speed Internet and good support, Charter is one of the Best Internet Service Providers of 2016 

Our Ratings for Charter

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Connection Speed

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Coverage Area

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Services and Features

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Customer Support

PROS

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Simplified home internet plans

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Offers high download speeds up to 100 Mbps

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Each plan comes with Security Software

CONS

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Some services are not available in selected states

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Service quality has been an issue in selected states

Max Download Speed (Mbps):

States Covered:

Number of Plans:

Our Top Internet Service Providers of 2016

1 Comcast
2 Verizon
3 Time Warner Cable
4 AT&T
5 Charter
6 CableOne
7 Century Link
8 Frontier

What We Found Out

Though Charter has experienced setbacks in the past, such as declaring bankruptcy in 2009 and having to sell many of its assets as a result, the company has rallied and currently employs 21,000 people and has about 6.8 million customers scattered across 29 states. Charter even expanded its network in the West in 2013 when it purchased Cablevision’s Optimum West for $1.63 billion.  Charter’s internet comes with speeds of up to 30 Mbps and even 100 Mbps for certain regions in its network.

However, this internet service provider’s network does not reach all areas in the U.S. Services are more widely available in the West. Customers should keep in mind that internet uptime and speeds are not always the same in regions. Therefore, before purchasing a Charter internet package, customers should contact the company to check the internet speeds that are available to them.

Connection Speed

Charter provides two plans that customers can purchase for the same price. With the Mountain West plan, customers receive internet with download speeds of up to 15 Mbps and upload speeds reaching 2 Mbps.  Other areas within Charter’s network can expect download speeds up to 30 Mbps and upload speeds of 4 Mbps. Customers in a limited number of areas within the network can choose packages with downloading speeds of up to 100 Mbps. However, these packages come at a much higher price than the company’s other plans.

Coverage area

Charter’s internet services now reach 29 states. Their services are now more widely available in the Mountain West, including Utah, Colorado, Montana, and Wyoming.  Areas in the suburban Northeast also have access to Charter’s internet services.  Customers wondering if Charter is available in their area should contact the company to find out.

Services and Features

Charter internet plans come with up to 10 free email accounts and 2 GB of storage. Packages also include an internet modem and security package. This security package, called Charter Security Suite, gives customers parental controls, antivirus, antispyware, firewall, and anti-phishing technology. 

Like other internet providers, Charter offers customers bundling options in which they get discounted rates when they combine their TV, phone, and internet packages.

Customer Support

Customers may contact customer support via email or chat. Additionally, customers have access to Charter’s 24/7 technical support line. The company’s website offers further support with its pages of useful information about Charter’s packages and products. Customers can even access their billing information and helpful user guides on the company’s website. Because customer support varies from location to location within an internet service provider’s network, customers should check on the support available in their area.

Summary

Charter is capable of giving customers within their network the fast speeds that modern internet users need. They even offer free features such as parental controls and a security software package.  Customers considering purchasing a Charter internet package should check that it is available in their area and that they can receive the speeds that accommodate their internet needs.

Overall Score

With fast connection speeds and good customer support in most areas, Charter is a good option for your Internet service.

The company’s 6.8 million customers in 29 states is one thing to consider when looking for an Internet Service Provider. 

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Final Score